Q1.How to get a new lpg connection?
A. The nearest Bharat GAS distributor may be approached for a new Gas connection. Alternately you may book for new Bharat Gas connection on- line. Details of cost of New Connection of LPG is given below:
Fixed Cost: Refundable Deposit for one Cylinders:1450/-Rs
Deposit For Regulator 150/- Rs.
Hotplate Inspection charges 250/- Rs.
Installation charges 40/-Rs.
Blue Book Charges :40/- Rs.
Refills charges :Present price according to your area as applicable.
Surksha rubber tube and Hot plate (Optional) : As per MRP
View Service Charges applicable towards Installation / Inspection:

Given below is the list of documents required for new connection. You can submit any one of these documents. For more information please view KYC form for Bharat GAS

Documents for Proof of Address

Ration Card
Electricity Bill (within Last Three Months)
Land line Telephone Bill (Within Last Three Months)
Passport
Employer's Certificate
Flat allotment / possession letter from Builder
House registration papers /Property Tax Document
LIC policy
Voter's Identity Card
Registered Leave and Licence Document
Driving License
Aadhaar Letter
Bank Passbook

Documents for Proof of Identity

PAN Card
Passport
Voter's Identity Card
Aadhaar Letter
Driving License
Central/State Government Issued ID cards
Bank Passbook with Photograph

Q2. What are the documents I will receive after obtaining a new LPG connection?
A. On payment of requisite deposit you will be issued a Subscription Voucher[SV], which you must keep safely. The Bharatgas Distributor will issue a booklet called the Domestic Consumer Gas Card, popularly known as Blue Book or the Pass Book where the particulars of your LPG connection, the details of supply and other services are entered by the distributor's staff.
Then You would also be issued LPG Safety and Conservation related literature.

Q3.Is it compulsory to buy hot plate (stove) and other accessories from distributor while availing new LPG connection?
A. It is not compulsory to buy hot plate from the Distributors. A customer can buy BIS approved Stove from any source of his choice. However Distributors are advised to keep high thermal efficiency i.e. fuel saving and better quality LPG Stoves for offering to existing and prospective customers. For availing of a LPG connection, a customer should be in possession of an ISI mark hotplate and rubber tube. Incase you have an ISI mark hotplate available with you, the distributor shall check it at your premises against a nominal payment (as per the table given above) The distributor has to complete such an inspection within 7 days from the date of such a payment by the customer.

Q4. I have been informed that my connection has been blocked as a suspected Multiple connection? What to do?
A.You will be required to submit a KYC Form to the distributor. Kindly contact the distributor with the original details of Proof of address and Proof of identity and submit copies of the same while filling up the KYC formclick here to download

Q5. Why am I required to submit the KYC form?
A.In case you do not possess multiple LPG connections, but multiple connections are reflecting against your name/ address in your distributor's records, then you are required to submit KYC form along with Proof of identity as well as Proof of Address indicating that the households are different.
click here to download

Q6. How do I Reactivate My Connection?
For reactivating LPG connection which is deactivated due to not availing refill for more than 6 months it is suggested that customer need to complete the following requirement to the distributor and verification KYC form duly filled click here to downloadwith address and Identity proff and one application form with affidavit form

Q7. In case of transfer, what is the procedure to transfer the connection?
A. In case, the transfer is within the city or in certain adjoining city, then
• The existing distributor will issue e-Customer Transfer Advise (e-CTA) ie. Authorisation Code on production of Subscription Voucher (SV). The e-CTA is valid for 3 months from the date of issue.
• The SV with the Authorisation Code should be produced to the new distributor, who will enrol the customer & return the original SV after endorsement. The SV is an important document and should be retained safely.
• Here, the equipments (cylinder + regulator) need not be surrendered, but be carried by the customer.

In case of transfer of connection from one place to another,

• The distributor at the current location will issue Termination Voucher (TV) and will refund the deposit amount mentioned in the SV, on surrender of existing equipments (cylinder/s and regulator). The TV is valid for one year from the date of issue.
• Do not surrender your Domestic Gas Consumer Card. The same card can be used at the new location after endorsement by the new distributor.
• Reconnection can be availed at the new place by payment of the same deposit amount mentioned in the TV. Please collect the new SV and retain it safely.

Q8. How do we change the name of the connection holder?
A.Name change can be done in the following cases:-.
(i) SV in name of 'A' but equipment / SV in possession of 'B':
• The person, in whose name the original SV was issued (A), shall give his consent, in Annexure-A, to transfer the connection in the name of the person actually holding the SV & equipment (B).
• In addition, the actual holder of the SV & equipment (B), shall submit affidavit, in Annexure-B indemnifying the Corporation regarding this connection. Both, The consent letter and Affidavit should be submitted to the LPG Distributor.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates
* In case the person holding the SV & equipment (B) is not in a position to submit the consent letter as per Annexure-A, such person shall need to submit notarized affidavit, as per Annexure-C indemnifying the Corporation.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates
* In case of person holding LPG equipment without any connecting document (SV/DGCC):
• Submit affidavit in Annexure-E.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates

(ii) Death of SV Holder:
To transfer the connection in the name of legal heir / within the family, after death of consumer, please submit the following to the distributor.
• An application with details
• Legal Heir certificate
• NOC from other Legal Heirs of the Consumer
• Death Certificate
• Original SV / Affidavit for loss of SV
Alternatively, submit request with Affidavit D, along with Death Certificate. The deposit will remain the same as in the original SV.

(iii) Due to Marriage:
Please submit the following to your distributor
• An application with details
• Documents giving proof of marriage (marriage certificate)
• Original SV / Affidavit for loss of SV

The deposit will remain the same as in the original SV.

(iv) Change in name during lifetime of Consumer:
• Transfer of LPG connection within family (ie. Father, Mother, Brother Sister, Son, Daughter) is permitted.
• Original SV holder has to submit his written consent, in Annexure A, to transfer his connection to a specific family member.
• Additionally, the family member receiving the connection has to submit an affidavit, in Annexure B, indemnifying HPCL regarding this connection.
• Further, completed KYC form with valid Proof of Identity (POl) and Proof of Address (POA) must be submitted.
The deposit will remain the same as in the original SV.

(v) Release of Domestic Non-subsidized LPG connection:
Pending KYC & de-duplication, applicants can be issued connection for domestic Non Subsidized LPG cylinders. The subsidized cylinder entitlement against this connection will commence only after the KYC verification is completed. In case information in the KYC form is found wrong, the connection is liable to be blocked and attract consequent legal action.
click here to download

Q9. How do I transfer my connection tomy son?
A.Transfer of connection to family member is now permitted. In case the transferee in your family is not having a LPG connection you may please provide a request to your distributor with the following:
a. KYC of the Transferee
b. Proof of Address & Proof of Identity.
c. Original Subscription Voucher(SV) in Your Name(If SV is missing Please provide affidavit)
d. Declaration from the transferee

The KYC will be verified, multiple connections in the address mentioned for transfer will be
checked and then the distributor will make a new Subscription voucher in the Transferee's name.

Q10. I am a legal heir of my father who is no more. How do I transfer his LPG connection to me?
A.Transfer of connection to legal heir is now simplified. In case the transferee (legal heir ) is not having a LPG connection you may please provide a request to your distributor with the following:
a. Declaration by Legal Heir
b. Copy of Death Certificate
c. KYC of the Legal Heir
d. Proof of Address & Proof of Address
e. Original Subscription Voucher(SV) in the name of deceased( If SV is missing Please provide affidavit)
f. Declaration from the Legal Heir

The KYC will be verified, then multiple connections in the address mentioned for transfer will be checked and then the distributor will make a new Subscription voucher in the Transferees name.


Q1.How to get a new lpg connection?
A. The nearest HP GAS distributor may be approached for a new Gas connection. Alternately you may book for new HP GAS connection on- line. Details of cost of New Connection of LPG is given below:
Fixed Cost: Refundable Deposit for one Cylinders:1450/-Rs
Deposit For Regulator 150/- Rs.
Hotplate Inspection charges 250/- Rs.
Installation charges 40/-Rs.
Blue Book Charges :40/- Rs.
Refills charges :Present price according to your area as applicable.
Surksha rubber tube and Hot plate (Optional) : As per MRP
View Service Charges applicable towards Installation / Inspection:

Given below is the list of documents required for new connection. You can submit any one of these documents. For more information please view KYC form for HPGAS

Documents for Proof of Address

Ration Card
Electricity Bill (within Last Three Months)
Land line Telephone Bill (Within Last Three Months)
Passport
Employer's Certificate
Flat allotment / possession letter from Builder
House registration papers /Property Tax Document
LIC policy
Voter's Identity Card
Registered Leave and Licence Document
Driving License
Aadhaar Letter
Bank Passbook

Documents for Proof of Identity

PAN Card
Passport
Voter's Identity Card
Aadhaar Letter
Driving License
Central/State Government Issued ID cards
Bank Passbook with Photograph

Q2. What are the documents I will receive after obtaining a new LPG connection?
A. On payment of requisite deposit you will be issued a Subscription Voucher[SV], which you must keep safely. The HP Gas Distributor will issue a booklet called the Domestic Consumer Gas Card, popularly known as Blue Book or the Pass Book where the particulars of your LPG connection, the details of supply and other services are entered by the distributor's staff.
Then You would also be issued LPG Safety and Conservation related literature.

Q3.Is it compulsory to buy hot plate (stove) and other accessories from distributor while availing new LPG connection?
A. No. Customer is at liberty to purchase them from any source provided it is approved by BIS. View MRTPC Notification

HPCL is committed to the conservation of Petroleum products. To enable the conservation of LPG, HPCL has entered into a tie-up with certain manufacturers for manufacturing and sale of high thermal efficiency stoves (Green Label Stoves), which gives 10-12 % savings to the customer. These stoves are not available in the open market and are marketed only through our distributor network.

Q4.I have received letter from the HPGAS distributor about possessing of multiple connections. What should I do?
A.As per the control order of Ministry of Petroleum & Natural Gas (MOPNG), one household can possess only one LPG connection. Multiple connections are not allowed, and should be surrendered immediately. One can opt for the 2nd cylinder, if not already available on the retained connection, after surrendering the multiple connections. If no multiple connections are available, please submit the KYC form duly filled KYC form for HPGAS download in, along with a copy of Proof of identity and of Proof of address, to the distributor. View MRTPC Notification

Q5. Why am I required to submit the KYC form?
A.In case you do not possess multiple LPG connections, but multiple connections are reflecting against your name/ address in your distributor's records, then you are required to submit KYC form along with Proof of identity as well as Proof of Address indicating that the households are different.
click here to download

Q6. How DO I Reactivate My Connection?
For reactivating LPG connection which is deactivated due to not availing refill for more than 6 months it is suggested that customer need to complete the following requirement to the distributor and verification KYC form duly filled click here to download with address and Identity proff and one application form with affidavit form

Q7. In case of transfer, what is the procedure to transfer the connection?
A. In case, the transfer is within the city or in certain adjoining city, then
• The existing distributor will issue e-Customer Transfer Advise (e-CTA) ie. Authorisation Code on production of Subscription Voucher (SV). The e-CTA is valid for 3 months from the date of issue.
• The SV with the Authorisation Code should be produced to the new distributor, who will enrol the customer & return the original SV after endorsement. The SV is an important document and should be retained safely.
• Here, the equipments (cylinder + regulator) need not be surrendered, but be carried by the customer.

In case of transfer of connection from one place to another,

• The distributor at the current location will issue Termination Voucher (TV) and will refund the deposit amount mentioned in the SV, on surrender of existing equipments (cylinder/s and regulator). The TV is valid for one year from the date of issue.
• Do not surrender your Domestic Gas Consumer Card. The same card can be used at the new location after endorsement by the new distributor.
• Reconnection can be availed at the new place by payment of the same deposit amount mentioned in the TV. Please collect the new SV and retain it safely.

Q8. How do we change the name of the connection holder?
A.Name change can be done in the following cases:-.
(i) SV in name of 'A' but equipment / SV in possession of 'B':
• The person, in whose name the original SV was issued (A), shall give his consent, in Annexure-A, to transfer the connection in the name of the person actually holding the SV & equipment (B).
• In addition, the actual holder of the SV & equipment (B), shall submit affidavit, in Annexure-B indemnifying the Corporation regarding this connection. Both, The consent letter and Affidavit should be submitted to the LPG Distributor.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates
* In case the person holding the SV & equipment (B) is not in a position to submit the consent letter as per Annexure-A, such person shall need to submit notarized affidavit, as per Annexure-C indemnifying the Corporation.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates
* In case of person holding LPG equipment without any connecting document (SV/DGCC):
• Submit affidavit in Annexure-E.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates

(ii) Death of SV Holder:
To transfer the connection in the name of legal heir / within the family, after death of consumer, please submit the following to the distributor.
• An application with details
• Legal Heir certificate
• NOC from other Legal Heirs of the Consumer
• Death Certificate
• Original SV / Affidavit for loss of SV
Alternatively, submit request with Affidavit D, along with Death Certificate. The deposit will remain the same as in the original SV.

(iii) Due to Marriage:
Please submit the following to your distributor
• An application with details
• Documents giving proof of marriage (marriage certificate)
• Original SV / Affidavit for loss of SV

The deposit will remain the same as in the original SV.

(iv) Change in name during lifetime of Consumer:
• Transfer of LPG connection within family (ie. Father, Mother, Brother Sister, Son, Daughter) is permitted.
• Original SV holder has to submit his written consent, in Annexure A, to transfer his connection to a specific family member.
• Additionally, the family member receiving the connection has to submit an affidavit, in Annexure B, indemnifying HPCL regarding this connection.
• Further, completed KYC form with valid Proof of Identity (POl) and Proof of Address (POA) must be submitted.
The deposit will remain the same as in the original SV.

(v) Release of Domestic Non-subsidized LPG connection:
Pending KYC & de-duplication, applicants can be issued connection for domestic Non Subsidized LPG cylinders. The subsidized cylinder entitlement against this connection will commence only after the KYC verification is completed. In case information in the KYC form is found wrong, the connection is liable to be blocked and attract consequent legal action.
click here to download

Q9. How do I transfer my connection tomy son?
A.Transfer of connection to family member is now permitted. In case the transferee in your family is not having a LPG connection you may please provide a request to your distributor with the following:
a. KYC of the Transferee
b. Proof of Address & Proof of Identity.
c. Original Subscription Voucher(SV) in Your Name(If SV is missing Please provide affidavit)
d. Declaration from the transferee
The KYC will be verified, multiple connections in the address mentioned for transfer will be checked and then the distributor will make a new Subscription voucher in the Transferee's name.

Q10. I am a legal heir of my father who is no more. How do I transfer his LPG connection to me?
A.Transfer of connection to legal heir is now simplified. In case the transferee (legal heir ) is not having a LPG connection you may please provide a request to your distributor with the following:
a. Declaration by Legal Heir
b. Copy of Death Certificate
c. KYC of the Legal Heir
d. Proof of Address & Proof of Address
e. Original Subscription Voucher(SV) in the name of deceased( If SV is missing Please provide affidavit)
f. Declaration from the Legal Heir
The KYC will be verified, then multiple connections in the address mentioned for transfer will be checked and then the distributor will make a new Subscription voucher in the Transferees name.

Q11. In case of loss of SV how to get the same again?
A. In case of loss of SV, customer has to submit an affidavit on non-judicial Stamp Paper of applicable value as per format; which is also available with our concerned Customer Service Cell or distributor. In case you are a Piped Natural gas (PNG) Customer, please use the declaration of loss of SV by PNG consumers Format.
click here to download.

Q12. What is the weight of empty and filled cylinder? What action can be taken in case the weight of gas is less than 14.2 kg.?
A. The weight of the empty cylinder (Tare Weight) is stenciled on the shroud of the cylinder (on the Blue Band in case of HPCL). The weight of LPG filled is 14.2 kg. Therefore, the weight of the filled cylinder would be "Tare WT"+14.2 kg. Before accepting delivery of filled cylinder, you are advised to check the weight of the cylinder. In case the weight of gas is +/- 150 gms, you can refuse to accept the sealed cylinder and contact Customer Service Cell.

Q13.Can we use Domestic Cylinder in Motor Vehicle, Geyser and other LPG run appliances?
A. No. Use of Domestic LPG in motor vehicle, geyser or any other LPG run appliances is prohibited under LPG Control Order. Instead you can use Auto LPG in vehicles, which is available at selected Retail Outlets (Petrol Pumps). However, non-domestic LPG in 19 kg can be used for such purposes.

Q14.Are HPCL consumers insured?
A. Yes. All registered HP GAS consumers (having valid SV) are insured against outcome of an accident at their registered premises due to LPG. Details are available with all the distributors and Customer Service Cell In addition, HPCL has also taken a Public Liability Insurance Policy.

Q15. What is the procedure for replacement of lost/defective cylinder / regulator ?
A. In case of replacement for loss of cylinder/regulator, an Undertaking as per format is to be given on plain paper to your distributor.

Replacement of lost/defective Cylinders/Regulators can be done in the following cases:

Cylinders :

• Cylinders damaged in accidents due to LPG are replaced free of cost to the customer.
• In case of Established cases of theft supported by FIR and non- traceable certificate from police, replacement is made at Normal Tariff(1450/-rs)
• In all Other Cases, Penal Tariff(23000/-rs) is levied.

Regulators :

• Theft and accident cases would be dealt as above. In other cases:
• Normal wear and tear involving (a) broken regulating knob and (b) broken Bakelite ring (bearing collar) will be replaced free of charge.
• Regulators with broken or damaged body, broken outlet nozzle, missing top or Bakelite ring, opened and re-riveted ones will be replaced at Normal Tariff(150/-rs).
• In all other cases replacement will be at Penal Tariff(250-).

Q16. Is it mandatory for the distributor to give "Home Delivery" of refill cylinders? In case refill cylinder is collected from the showroom/godown what is the rebate given by the distributor on the refill?
A. • The normal mode of delivery of LPG cylinders by the distributors to the consumers is home delivery only.
• There is no additional charge for home delivery.
• However, under special circumstances like riots, curfews strikes etc., oil companies may authorize in writing selected dealers to resort to 'Cash and Carry' supply on optional and temporary basis till normalcy is restored. In such cases, customers will be entitled to a rebate of Rs.15/- per refill.


Q1.How do I get a new LPG connection?
A. For a domestic connection, you can visit nearest Indane distributor serving in your area and register for the connection with a valid proof of identity and residence,Alternately you may book for new Indane GAS connection on- line. Details of cost of New Connection of LPG is given below:
Fixed Cost: Refundable Deposit for one Cylinders:1450/-Rs
Deposit For Regulator 150/- Rs.
Hotplate Inspection charges 250/- Rs.
Installation charges 40/-Rs.
Blue Book Charges :40/- Rs.
Refills charges :Present price according to your area as applicable.
Surksha rubber tube and Hot plate (Optional) : As per MRP
View Service Charges applicable towards Installation / Inspection:

Given below is the list of documents required for new connection. You can submit any one of these documents. For more information please view KYC form for Indane Gas

Ration Card
Electricity Bill
Telephone Bill
Passport
Employer's Certificate
Flat allotment / possession letter
House registration papers
LIC policy
Voter's Identity Card
Rent Receipt
PAN card issued by the Income Tax department
Driving License
Aadhaar Letter

Q2. What are the documents I will receive after obtaining a new LPG connection?
A.On payment of requisite deposit you will be issued a Subscription Voucher[SV], which you must keep safely. The Indanegas Distributor will issue a booklet called the Domestic Consumer Gas Card, popularly known as Blue Book or the Pass Book where the particulars of your LPG connection, the details of supply and other services are entered by the distributor's staff.
Then You would also be issued LPG Safety and Conservation related literature.

Q3. Do I need to buy a hotplate from the LPG distributor only?
It is not compulsory to buy hot plate from the Distributors. A customer can buy BIS approved Stove from any source of his choice. However Distributors are advised to keep high thermal efficiency i.e. fuel saving and better quality LPG Stoves for offering to existing and prospective customers. For availing of a LPG connection, a customer should be in possession of an ISI mark hotplate and rubber tube. Incase you have an ISI mark hotplate available with you, the distributor shall check it at your premises against a nominal payment (as per the table given above) The distributor has to complete such an inspection within 7 days from the date of such a payment by the customer.

Q4. I have been informed that my connection has been blocked as a suspected Multiple connection? What to do?
A.You will be required to do a KYC with the distributor. Kindly contact the distributor with the original details of Proof of address and Proof of identity and submit copies of the same while filling up the KYC formclick here to download

Q5. Why am I required to submit the KYC form?
A.In case you do not possess multiple LPG connections, but multiple connections are reflecting against your name/ address in your distributor's records, then you are required to submit KYC form along with Proof of identity as well as Proof of Address indicating that the households are different.
click here to download

Q6. How do I Reactivate my Connection ?
For reactivating LPG connection which is deactivated due to not availing refill for more than 6 months it is suggested that customer need to complete the following requirement to the distributor and verification KYC form duly filled click here to downloadwith address and Identity proff and one application form with affidavit form

Q7. In case of transfer, what is the procedure to transfer the connection?
A. In case, the transfer is within the city or in certain adjoining city, then
• The existing distributor will issue e-Customer Transfer Advise (e-CTA) ie. Authorisation Code on production of Subscription Voucher (SV). The e-CTA is valid for 3 months from the date of issue.
• The SV with the Authorisation Code should be produced to the new distributor, who will enrol the customer & return the original SV after endorsement. The SV is an important document and should be retained safely.
• Here, the equipments (cylinder + regulator) need not be surrendered, but be carried by the customer.

In case of transfer of connection from one place to another,

• The distributor at the current location will issue Termination Voucher (TV) and will refund the deposit amount mentioned in the SV, on surrender of existing equipments (cylinder/s and regulator). The TV is valid for one year from the date of issue.
• Do not surrender your Domestic Gas Consumer Card. The same card can be used at the new location after endorsement by the new distributor.
• Reconnection can be availed at the new place by payment of the same deposit amount mentioned in the TV. Please collect the new SV and retain it safely.

Q8. How do we change the name of the connection holder?
A.Name change can be done in the following cases:-.
(i) SV in name of 'A' but equipment / SV in possession of 'B':
• The person, in whose name the original SV was issued (A), shall give his consent, in Annexure-A, to transfer the connection in the name of the person actually holding the SV & equipment (B).
• In addition, the actual holder of the SV & equipment (B), shall submit affidavit, in Annexure-B indemnifying the Corporation regarding this connection. Both, The consent letter and Affidavit should be submitted to the LPG Distributor.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates
* In case the person holding the SV & equipment (B) is not in a position to submit the consent letter as per Annexure-A, such person shall need to submit notarized affidavit, as per Annexure-C indemnifying the Corporation.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates
* In case of person holding LPG equipment without any connecting document (SV/DGCC):
• Submit affidavit in Annexure-E.
• Submit Completed KYC form, Proof of identity and Proof of Address.
• Security deposit: shall be at the prevailing rates

(ii) Death of SV Holder:
To transfer the connection in the name of legal heir / within the family, after death of consumer, please submit the following to the distributor.
• An application with details
• Legal Heir certificate
• NOC from other Legal Heirs of the Consumer
• Death Certificate
• Original SV / Affidavit for loss of SV
Alternatively, submit request with Affidavit D, along with Death Certificate. The deposit will remain the same as in the original SV.

(iii) Due to Marriage:
Please submit the following to your distributor
• An application with details
• Documents giving proof of marriage (marriage certificate)
• Original SV / Affidavit for loss of SV

The deposit will remain the same as in the original SV.

(iv) Change in name during lifetime of Consumer:
• Transfer of LPG connection within family (ie. Father, Mother, Brother Sister, Son, Daughter) is permitted.
• Original SV holder has to submit his written consent, in Annexure A, to transfer his connection to a specific family member.
• Additionally, the family member receiving the connection has to submit an affidavit, in Annexure B, indemnifying HPCL regarding this connection.
• Further, completed KYC form with valid Proof of Identity (POl) and Proof of Address (POA) must be submitted.
The deposit will remain the same as in the original SV.

(v) Release of Domestic Non-subsidized LPG connection:
Pending KYC & de-duplication, applicants can be issued connection for domestic Non Subsidized LPG cylinders. The subsidized cylinder entitlement against this connection will commence only after the KYC verification is completed. In case information in the KYC form is found wrong, the connection is liable to be blocked and attract consequent legal action.
click here to download

Q9. How do I transfer my connection to my son?
A.Transfer of connection to family member is now permitted. In case the transferee in your family is not having a LPG connection you may please provide a request to your distributor with the following:
a. KYC of the Transferee
b. Proof of Address & Proof of Address
c. Original Subscription Voucher(SV) in Your Name( If SV is missing Please provide affidavit)
d. Declaration from the transferee
The KYC will be verified, multiple connections in the address mentioned for transfer will be checked and then the distributor will make a new Subscription voucher in the Transferee's name.

Q10. I am a legal heir of my father who is no more. How do I transfer his LPG connection to me?
A.Transfer of connection to legal heir is now simplified. In case the transferee (legal heir ) is not having a LPG connection you may please provide a request to your distributor with the following:
a. Declaration by Legal Heir
b. Copy of Death Certificate
c. KYC of the Legal Heir
d. Proof of Address & Proof of Address
e. Original Subscription Voucher(SV) in the name of deceased( If SV is missing Please provide affidavit)
f. Declaration from the Legal Heir
The KYC will be verified, then multiple connections in the address mentioned for transfer will be checked and then the distributor will make a new Subscription voucher in the Transferees name.

Q11. How do I get "Domestic Gas Consumer Card" Blue Book?
A. All the customers registered with the distributors of Indian Oil shall have to possess "Domestic Gas Consumer Card" (DGCC) booklet which should have a pre-printed Card Serial number on it. The customers who are presently not having the DGCC booklet or the booklet is not serially numbered, shall have to get it issued from their Indane Distributor.

Q12.What is the difference between Subsidised and Non subsidized Domestic LPG cylinder?
A.The Subsidised Domestic LPG Cylinders are supplied to the registered consumers at subsidised price as directed by Government of India. They are supplied in 14.2 Kg capacity and 5 Kg Capacity. There is restriction in numbers on supply of such subsidised LPG cylinders in a Financial year. The non-subsidised Domestic LPG cylinders are supplied to registered customers as price which is market driven and based on import parity price. In such cylinders no subsidy is given by the Government of India. These are also supplied in 14.2 Kg and 5 Kg capacity. There is no restriction in supply of Domestic Non-Subsidised LPG Cylinders.